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How to be more than a Manager: Our new series

Updated: Feb 26, 2019

Skill Building to Leadership

The standard way of becoming a "Manager"

The top two reasons thousands of people in a Gallup study gave for being promoted to manager were:

  1. success in a prior non-management role

  2. tenure.

Managers Manage. Leaders setup others for success.

It's normal to think that people who are highly competent in a hard skill, who articulate their own contributions and who have been around the longest are the best choice to put in a management or leadership position. It's hard to argue that those aren't good qualities, because they are. But this way of promoting hasn't led to managers that know how to set others up for success. One in two employees have left a job to get away from a bad manager.

Managers play a huge role in your employees’ daily experience and engagement level. So, doesn't it make sense people require the kind of leader who will lift them up, day in and day out? To give them a coach, not a boss -- one who is hired for their innate leadership qualities and not promoted solely based on time served?

Most employees want to improve their standing in life. They want to be surrounded by leaders who can help them achieve the status they believe they deserve. One way that managers can improve people's status is to help them discover and become known for what they're good at. Employees are twice as likely to be engaged at work if they have a manager who focuses on their strengths or positive characteristics.

How to become a Leader

If you're a manager (and want to become a leader), you can start by attending the PROFESSIONAL SKILL BUILDER LEADERSHIP DEVELOPMENT PRESENTATIONS , that guides you in creating opportunities for meaningful growth for your team members, and by recognizing people authentically based on their strengths and giving them the freedom to do what they do best every day.


  • Leadership Verses Management The leadership style that is more motivating.

  • Time Management                    

  • Improving Communication                 

  • Handling Problems & Conflict                      

  • Conducting Orientation  and on Boarding Training 

  • Motivation & Team Building                      

  • Staffing & Scheduling                    

  • Improving Employee Performance and Talent Management

  • More Than a Gut Feeling (interviewing)

  • Employee Accident Investigation

  • Principals of Risk Management

  • The Science of Customer Service

  • The importance of Culture and it’s relation to Brand Identity

  • Development verses Training

  • Working Smarter Verses Harder Through Process Management

Bill Kelley

The Leadership Skill Building presentations are led by Bill Kelley, former Executive Director of Operations at Grove Park Inn (GPI), a world class four-star hospitality organization. A manager who transitioned to a leader, Bill conducted performance management, leadership and customer service development programs at GPI for 20 years with the last 4 years as Executive Director of Operations. Prior to GPI, Bill served in the US Navy for 10 years, the last four as a special instructor. Additionally, he was a business owner and Staff Loss Prevention for Liberty Mutual Insurance Company.

Bill is the author of The Key To Putting Heart Power In Customer Interactions. He served as a consultant for Mission St Joes Hospital, Residence at Biltmore Resort, Bark Wells Resort, Mountain Biz Works, Harmony Motors, Horse Shoe Farm, Guest Speaker Sandals Resort Jamaica and as a business leadership mentor to several up a coming organizational stars. He is a Certified Hospitality Supervisor with honors and the recipient of The American Hotel & Motels Lantern of Knowledge Award, a Chief People Officer and a past Dale Carnegie Trainer earning Highest Achievement Award.

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